Rescheduling, Cancellation and Refund Policy

1. Consultation Booking Fee

A booking fee of ₹149 is charged to reserve your consultation slot and confirm your attendance.

This fee covers the time reserved for the consultation and the preparation required to review your clinic or business.

If you choose to work with Fundamental.co after the consultation, the ₹149 booking fee may be adjusted against your first payment for an eligible service.

2. Rescheduling

You may reschedule your consultation once without any additional charge, provided the request is submitted at least 12 hours before the scheduled consultation time.

The rescheduled consultation must be booked within 14 days of the original appointment date, subject to slot availability.

Additional rescheduling requests may require a new booking and payment.

3. Late Rescheduling

Requests received less than 12 hours before the scheduled consultation will be treated as a late cancellation.

The original booking fee will not be refunded or transferred, and a new ₹149 payment will be required to book another consultation.

4. Customer Cancellations

The ₹149 booking fee is non-refundable if the customer cancels the consultation, as a specific time slot has already been reserved.

Instead of cancelling, customers are encouraged to use the one-time rescheduling option within the permitted notice period.

5. No-Shows

If you do not attend the consultation and have not rescheduled within the permitted period, the appointment will be considered a no-show.

No refund or free rescheduling will be provided. A new booking and payment will be required.

6. Late Arrival

A grace period of up to 10 minutes may be provided.

If you join late, the consultation may still end at the originally scheduled time. Arrivals more than 10 minutes late may be treated as a no-show, depending on consultant availability.

7. Cancellation by Fundamental.co

If Fundamental.co is unable to conduct the consultation due to an internal, technical, or scheduling issue, you may choose either:

• A free rescheduled consultation; or
• A full refund of the ₹149 booking fee.

8. Duplicate or Incorrect Payments

Duplicate payments, accidental multiple charges, or verified payment-processing errors will be eligible for a full refund of the excess amount.

9. Refund Processing

Approved refunds will be initiated to the original payment method.

Once initiated, refunds may take approximately 5–10 business days to appear in your account, depending on your bank, card issuer, UPI provider, and payment method.

10. How to Request a Reschedule or Refund

Requests must be submitted through the rescheduling link included in the booking confirmation or by contacting Fundamental.co through the contact details provided on the website.

Please include:

• Your full name
• Registered phone number or email address
• Scheduled consultation date
• Razorpay payment ID, where applicable

Submitting a request does not automatically guarantee a refund. Eligibility will be determined according to this policy.